Mobile App Privacy Policy

1. Introduction

This Privacy Policy describes how ConectaGuate360 ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application. ConectaGuate360 is available as a mobile application for iOS and Android devices, in addition to our web platform.

This policy is operated by Multi Servicios y Soluciones Tecnológicas EB (EBSolTECH), a company incorporated under the laws of Guatemala. By using our mobile application, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you use the ConectaGuate360 mobile application, we collect the following types of information:

2.1 Personal Information

When you register for an account or use our services, we collect the following personal information:

• Name: Your full name or display name for account creation and personalization
• Email Address: Required for account registration, event notifications, and communication
• Phone Number: Optional, used for account verification and important notifications
• Profile Information: Any additional information you choose to provide in your user profile

2.2 Usage Information

• Events you view, register for, or attend
• Content you interact with (videos, podcasts, articles)
• Preferences and settings within the app
• Search queries and filters you use
• Notification preferences and interactions

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Data Sharing and Third Parties

We are committed to protecting your privacy. Your personal information is not sold, rented, or shared with third parties for marketing purposes. We only share information in the following limited circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our app (such as cloud hosting, analytics, and push notification services). These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Event Organizers: If you register for an event, we may share necessary information (such as your name and email) with the event organizer to facilitate your participation. This is limited to the information required for event management.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users.
• With Your Consent: We will share information with third parties only when you explicitly consent to such sharing.

5. Data Protection and Compliance

We are committed to protecting your personal data and comply with applicable data protection laws, including:

5.1 Your Rights

Under Guatemalan data protection law, you have the following rights:

• Right to Access: You can request access to your personal data we hold
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Object: You can object to the processing of your personal data for specific purposes
• Right to Data Portability: You can request a copy of your data in a structured format
• Right to Withdraw Consent: You can withdraw your consent at any time where processing is based on consent

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection
• Secure data storage and backup procedures

6. Mobile App Permissions

Our mobile app may request certain permissions to provide you with the best experience. You can manage these permissions through your device settings:

• Notifications: To send you push notifications about events, updates, and important information. You can disable notifications at any time through your device settings.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

Our mobile app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Information